FAQs

Jacques Scott is the Islands’ largest retailer of wine, beer and spirits.

In our stores you will find the finest French, Italian and American wines (including Antinori, Gaja, Bertani, Taittinger, Moet & Chandon, Drouhin, Jolivet, Guigal, Ridge, Shafer and Beringer, to name just a few). We also have a large collection of award-winning wines from Australia, New Zealand, Spain, Portugal, Chile, Argentina, Germany and South Africa.

Jacques Scott is where you will find the best brands of beer and spirits at the best prices. Our beer selection includes Cayman’s best selling beer, Heineken as well as Amstel Light, Presidente (the biggest selling beer in the Caribbean), Labatt and a wide selection of other imported beers. We also have the finest brands of spirits available including Smirnoff Vodka, Johnnie Walker, Crown Royal Canadian Whiskey, Bailey’s Irish Cream, Ketel One Vodka, Glenfiddich and Hendrick’s Gin and Appleton Rum, the most popular rum in the Cayman Islands.

Jacques Scott & Co Ltd
384 Shedden Road, George Town
Grand Cayman, Cayman Islands

Can you ship to the United States?

No. Orders can only be delivered to cruise ships docking in Grand Cayman.

Will I be charged in US Dollars or Cayman Island Dollars?

All online transactions are conducted in US dollars.

What are the customs allowances for my country?

View our Customs Allowances guidelines for more information, if your country is not listed, be sure to seek information before ordering.

Where are your store locations?

We have Jacques Scott Wines & Spirits stores throughout Grand Cayman.

How do I know that my order has been received?

When you place your order online, you will immediately receive an email thanking you for your order and an order confirmation number. Your order is transmitted directly to our secure servers, where it is processed by our dedicated sales associates Monday to Saturday from 6am to last cruise ship tender.

Should you not receive this confirmation email, your order probably has not been properly received and processed. In this unlikely event, please contact us by email (jscdfonlineorders@jacquesscott.com) or by telephone at (345) 949 7600.

If there are any problems with the fulfillment of your order, one of our representatives will contact you by telephone or email, advise you of the problem and have a fully acceptable solution.

Worry-Free Refund Policy

A full refund will be made to your credit card if the cruise ship call to Grand Cayman is cancelled due to inclement weather or for any other reason. For all other customer service issues please contact jscdfonlineorders@jacquesscott.com

What security do you use on your website?

Our website ordering system interfaces directly with our point of sale system, which is located in our secure, state-of-the-art server room. All online purchases are secure and verified with TrustWave.

Do you share my information with anyone?

No! None of your information is shared with anyone. We respect and value your privacy.

Our Worry-Free Refund Policy

A full refund will be made to your credit card if the cruise ship call to Grand Cayman is cancelled due to inclement weather or for any other reason. For all other customer service issues please contact jscdfonlineorders@jacquesscott.com